The back office of Aceflex eCommerce Solution gives you complete control of your eCommerce website. It will allow you to manage every accept of your business including:
Product Management
Merchandising & Promotions
Content Management
Customer Relations Management
Order Processing
Supply Chain Management
Delivery Methods
Payment Methods
Management Reports
Product Management
There is no limited the number of categories and products you can have within the eCommerce store. All category and product information can be imported in bulk saving you time when setting up your eCommerce solution.
You have complete control over the product management of the site including:
- Product descriptions, Search Engine Keywords and Meta Data
- Unlimited Product Variants and Pricing (size, colour, flavour etc)
- Sell Up/Sell Down/Cross Sell
- Related Products/Accessories/Categories/Content
- Stock control including live stock feeds for existing systems
- Import and Export of products
- Manufacturers
- Order Threshold
- Allow Back Order, Do not Sell, Out of stock
- Images Gallery, Files and Downloads
Aceflex Ecommerce software will allow you to control you content on the site, adding and amending content and site pages as and when required.
Merchandising & Promotions
Via the back office you can promote and highlight products throughout the site. If you have a have special offer you can place it where ever you want on the site, whether it be on the front page, the best sellers list or another product page. The possibilities are endless.
Features include:
- Best Sellers
- Quantity Discounts
- Thresholds
- Spend Level Discounts
- List Price / Sale Price / You Save
- Gift Vouchers
- Buy One Get One Free
- Loyalty & E points
- Customer Specific Pricing
- Wedding Lists
- Multi Currency
Content Management
The build in content management system allows you to edit, add and delete all site pages and content.
The HTML editor allows you to customise your text without the need for specialist website editing software.
Customer Relations Management
The comprehensive Customer Relation Manager allowing you to manager your customer’s needs and requests simply and effectively, including:
- Ticketing systems
- Order & Refund History
- Automatic Order Status & Tracking Notification by email
- Customer Revenue Reports
- Advanced Account Management including credit accounts & payment plans
- Public & Private Forums
- Product Discount Levels
- Email Newsletter Management including subscribe, unsubscribe
- Customer Notifications & alerts
- Task Manager
- Orders and tasks due notification
Order Processing
When an order is placed on your website, you will receive an automated email telling you an order has been place. Orders are processed via the back office allowing you to change the status; such as Orders Open, Accepted, Rejected, Invoiced, Ready to Ship, Shipped, Cancelled, Closed, On-hold, Back Order.
Orders can also be manually created via the back office too; so you can use create and manage orders that come in via the phone, mail order on fax. The ecommerce solution will effectively manage all order that come into your company.
Status includes, Open, Rejected, Accepted, RMA, Refunds, Closed, By Phone, By Mail, By Web, By Fax, Print Delivery Label, Delivery Note and Invoices, Back Order, Split Order, Amend Order, Raise Order Manually, Export order data as a CSV for importing into accounts software such as Sage and QuickBooks, Recurring billing
Supply Chain Management
When the order was placed, the system can automatically generates purchase orders to the relevant suppliers and generate an automated email to the supplier detailing customers delivery and ordered items.
The system will completely control and automate the supply chain management giving detailed reports on all activities:
- Purchase Orders
- Suppliers Bills
- Credit Notes
- Profit and Loss Reports
- Purchase Forecasting
Delivery Methods
Whether you are selling locally or throughout the world, our eCommerce solution can handle unlimited shipping methods, such as First Class Post, Next Day or Courier.
The system will work out the size, weight, quantity and delivery location, then calculate the correct shipping method and price.
The system is pre integrated with UPS, USPS, FedEx and DHL online gateways. It can also export delivery information to software such as City Link and Parcel Force. Delivery features include:
- By Weight, By Region, By Quantity, By Prices
- Free Shipping
- Shipping Labels
- Dispatch Notes
- Gift Wrap
- Order Tracking & Status
- Customer Notification
Payment Methods
You are able to select multiple payment methods that suit your business model, these include; COD, Cheque, Credit Card, Standing Orders, Credit Accounts, Payment Plans and Store Credit.
Every type of credit card can be selected too.
The solution pre Integrated with most payment gateways including Authorize.Net, WorldPay, PSI Gate, CyberSource, SureFire, iTransact, PlanetPayment, PayFlow, Echo, LinkPoint, ZipZap, PayPal, PayByCheck, eWay, PayProcessor, Debitech, HSBC, BofA, ProtX, PayClass, Skipjack and Commidea.
Management Reports
It is important with all businesses that you can get historical management reports on revenues, customers, purchase orders, orders to be fulfilled, product price history, stock and best selling items.
Reports can be viewed by day, week, month, year or a set period, giving detailed breakdowns and graphical representation of the figures. The reports can then be exported as .CSV files compatible with Excel and Access.
Sales - Orders to process, Sales by item, Sales by customer, Sales by period, Price List, Store Credit and Epoints, Customers by Product, Nominal Code, Keywords, Coupons, Registration by Period, Vat for sales in the EU, Outstanding Refunds, Sales lead.
Purchase - Drop Ship purchases by period, Purchase Forecasting, Partial Delivery, Purchases By item, Purchases by supplier, Products in-stock.
Customer Profiling - Profile your customers by the type of products they purchased and filter by date.
ROI Report - Track and monitor your online marketing completely down to the last penny.
Traffic by Period, Sales by Period, Revenue by Period, New Registrations.
Referrals - Referral traffic by period, Referral sales by period.
Affiliates - Traffic by Period, Sales by Period, Revenue by Period, New Registrations.
Banners - Click Through Rate by advertiser, by campaign, by period, by banner,by format.
Our eCommerce solutions can be tailored to any requirement, from start-up businesses to heavyweight solutions.
Startup: £5,000+
Middleweight: £10,000+
Heavyweight: £20,000+
View our pricing guide for further information.
Request a demo call 01273 322250
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